Quality, Terms and Conditions

NYK Component Solutions - Quality Policy Statement

Policy Statement: - NYK Component Solutions will distribute electrical components in accordance with the requirements of our Aerospace Quality Management System (AQMS) and in line with the requirements of AS9120. We recognise that on-time delivery, product conformity and product traceability are important quality attributes for our clients.
The performance of our company shall be regularly reviewed against our quality objectives and resources applied to continually improve operations. We shall continually measure customer satisfaction to determine the effectiveness of our policy. Where we find a non-conformity or risk we shall apply corrective and/or preventative action to eliminate the cause and subsequently improve our quality system.

Kevin Wells. CEO July2017 Issue 1

The Policy Statement shall be established by the CEO and Quality Manager. It shall be displayed for all to see in the office and be part of every employee Induction Training. Any changes shall be communicated to staff and an amended version posted.

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Business Policy

 NYK-CS will distribute and/or assemble and kit electrical components in accordance with the requirements of our Aerospace Quality Management System (AQMS) and in line with the requirements of ISO9001, AS9120 & AS9100. We recognise that on time delivery, product conformity and product traceability are important quality attributes for our clients.  The performance of our company shall be regularly reviewed against our quality objectives and resources applied to continually improve operations.We shall continually measure customer satisfaction to determine the effectiveness of our policy. Where we find a non-conformity or risk we shall apply corrective and/or preventative action to eliminate the cause and subsequently improve our quality system.

Kevin Wells. CEO July2017 Issue 1

Counterfeit & Fraudulent Product Avoidance Policy

By formally approving sources of supply and rigorously managing the supply chain, the risk of counterfeit parts shall be eliminated. Product shall always be procured through OEM'S directly, or their fully authorised Distributor network, who are specifically qualified to all required approvals for product supply e.g. Mil-Spec. NYK shall be vigilant at all times, and should there be any doubt or concern over parts or a supplier, the Managing Director and Quality Manager shall instigate an investigation, and all suspect parts will be suitably labelled and segregated by placement in a secure Quarantine Store pending the outcome of that investigation. Counterfeit, non-genuine or modified parts pose a risk. Every effort shall be taken to ensure any such products do not reach the market place. NYK will not simply return parts to the supplier, but rather reserve the right to deface any suspect parts and notify appropriate authorities and escalate to protect the industry. Customers who may be potentially affected shall be notified as soon as possible.

Kevin Wells. CEO July2017 Issue1

RoHS & REACH Compliance Statement

 EU DIRECTIVE 2002/95/EC (RoHS 1) & 2011/65/EU (RoHS 2) RESTRICTION of HAZARDOUS SUBSTANCES

 RoHS Compliance: NYK Component Solutions Ltd is a distributor of electrical interconnect components and accessories that does not perform testing of products and relies solely on the manufacturer of the product for identification of RoHS compliance. NYK Component Solutions Ltd makes no warranty, certification, or declaration of RoHS compliance for any of the products sold.The above directives stipulate maximum concentrations of certain hazardous substances. To the best of our knowledge, product that NYK currently supplies your company, either do not contain the listed hazardous substances, or the concentrations are less than the permitted maximums stated in the Directive.

REACH Compliance: NYK Component Solutions Ltd is not considered a manufacturer, importer, downstream end user, or registrant under Article 3 of REACH. Thus, NYK Component Solutions Ltd has no responsibility to register any of the components or supplies we distribute. However, we do have the responsibility to communicate Substances of Very High Concern (SVHC) information throughout the supply chain when provided by the manufacturer, per article 33 of the directive. Suppliers are required, per the NYK Components Solutions Ltd's Supplier Quality Requirements, to notify us before shipping any homogeneous material products that have greater than 0.1% SVHC. If this occurs, the information will be communicated to the customer for disposition. NYK expects manufacturers who consider or have reason to believe that products which they have placed on the market are not in conformity with this Directive immediately take the necessary corrective measures to bring that product into conformity, to withdraw it or recall it, if appropriate, and immediately inform the competent national authorities of the Member States in which they made the product available to that effect, giving details, in particular, of the non-compliance and of any corrective measures taken.

Kevin Wells. CEO July2017 Issue 1

Statement on Conflict Minerals

NYK supports ending the violence and human rights violations reportedly supported by profits from the sale of certain metals mined in the Democratic Republic of Congo (DRC) or adjoining countries. Section 1502 of the Dodd-Frank Wall Street Reform and Consumer Protection Act promotes transparency and consumer awareness of the use by U.S. publicly traded companies of "conflict minerals" (tin, tantalum, tungsten and gold, or 3TG) that directly or indirectly benefit armed groups in that region. In response to Dodd-Frank, the U.S. Securities and Exchange Commission has imposed disclosure requirements on publicly traded companies (together with the Dodd-Frank Act, the "Rule") concerning the use of 3TG in products, the origin of the metals used if they are not "conflict free". While there is 3TG in some products that we sell, we do not purchase the metals directly from smelters or mines. Neither do NYK manufacture or influence the manufacture of products containing 3TG. However, should NYK become aware of a supplier whose supply chain includes metals from a non-conflict free source, we will take the appropriate actions to remedy the situation as contemplated by the Rule. Our expectation is that our suppliers will do the same so that we maintain alignment with the requirements of the Rule throughout the entire supply chain. NYK are committed to upholding the purpose of The Rule by the choices that we make in any area that will support the goals and deadlines specified by the Rule.

Kevin Wells. CEO July2017 Issue 1

Product Obsolescence 

 NYK Ltd understand the importance of the industrial market life cycle and our general policy is to avoid product obsolescence. However, in today's rapidly changing world, components become obsolete for many reasons, including continual advances in technologies. The majority of our products are standard catalogue parts built to industry standards. In the event that NYK Ltd has to discontinue a product due to component obsolescence, we will make every effort to provide a product with the same form, fit and functionality without changing the product design. Future designs of new products, utilizing improved technologies, always take into account, form, fit and functionality of previous designs. NYK apply a systematic process for planned obsolescence of older designs, allowing sufficient time for last-time buys or and/or time to migrate to newer products. NYK products go through four stages from active product to inactive product. The timing of these stages is dependent upon component availability as well as other factors.

Definition of these stages are:

Active: Part is readily available for sale. Service and support is available.

End of life announced: Product will be phased out at some time in the future. Replacement strategy has been developed.

End of life established: Sale of parts limited to existing inventory.

Inactive: Part is no longer available for sale. Customers will be referred to recommended replacement. Service and support available, contingent on component availability

NYK provide excellent application engineering support, backed by an intensive cross-reference database which identifies direct, or as near as direct as possible, replacements.

Kevin Wells. CEO July2017 Issue 1

Environmental Policy

 NYK Component Solutions Limited is committed to minimising the impact of its activities on the environment. The key points of its strategy to achieve this are: -

  • Minimise waste by evaluating operations and ensuring they are as efficient as possible.
  • Minimise toxic emissions through the selection of appropriate chemicals for our assembly processes and using appropriate extraction systems and eco-friendly disposal of waste products.
  • Actively promote recycling both internally and amongst its customers and suppliers.
  • Recycle packaging materials where appropriate.
  • Meet or exceed all the environmental legislation that relates to the Company.
  • Use accredited couriers and international freight carriers with active environmental policies to reduce airmiles and carbon footprint.
  • Acknowledge we are located within a residential area and minimise disruption and negative environmental and noise pollution to our neighbours.

Kevin Wells. CEO July2017 Issue 1

NYK Component Solutions Ethical Principles:

"Our ethical principles are the values that set the ground rules for all that we do as employees of NYKCS. As we seek to achieve responsible commercial success, we will be challenged to balance these principles against each other, always mindful of our promise to ourselves that we will achieve responsible commercial success.

The Ethical Principles Are:

HONESTY: We will not say things that are false. We will never deliberately mislead. We will be as candid as possible, openly and freely sharing information, as appropriate to the relationship.

PROMISE-KEEPING: We will go to great lengths to keep our commitments. We will not make promises that can't be kept and we will not make promises on behalf of the Company unless we have the authority to do so.

FAIRNESS: We will create and follow a process and achieve outcomes that a reasonable person would call just, evenhanded and no arbitrary.

RESPECT FOR OTHERS: We will be open and direct in our communication, and receptive to influence. We will honor and value the abilities and contributions of others, embracing the responsibility and accountability for our actions in this regard.

COMPASSION: We will maintain an awareness of the needs of others and act to meet those needs whenever possible. We will also minimize harm whenever possible. We will act in ways that are consistent with our commitment to social responsibility.

INTEGRITY: We will live up to our ethical principles, even when confronted by personal, professional, and social risks, as well as external economic pressures.

BRIBERY AND CORRUPTION: One of NYKs core values is to uphold responsible and fair business practices. We are committed to promoting and maintaining the highest level of ethical standards in relation to all our business activities. Our reputation for maintaining lawful business practices is of paramount importance and this policy is designed to preserve these values. NYK therefore has a zero-tolerance policy towards bribery and corruption and is committed to acting fairly and with integrity in all of its business dealings and relationships.

Kevin Wells. CEO July2017 Issue 1

NYK Component Solutions - Terms and Conditions

NYK Component Solutions Ltd Terms and Conditions of Sale (Version 2)

  1. DEFINITIONS:
    • Contract: the contract between the Customer and the Supplier for the supply of Goods and/or Services i.a.w these conditions.
    • Customer: NYK Component Solutions,5 Mill Court, The Sawmills, Durley, Southampton, SO32 2EJ with Company Registration Number 6394374.
    • Goods: The goods or part thereof set out in the Order.
    • Order: The order for the supply of Goods as detailed on the Customers Purchase Order form.
    • Supplier: The organisation or person from whom we purchase Goods and/or Service.
  1. GENERAL: - Unless otherwise agreed in writing by NYK-CS these conditions shall apply to and govern all contracts for the placement of Purchase Orders and supply of Goods to NYK-CS. Any other conditions shall be disregarded.

All Purchase Orders (Contracts) shall be governed by English Law and the parties hereto agree to submit to the jurisdiction of the English and Welsh Courts.

  1. SUPPLIER APPROVAL: - NYK-CS operate i.a.w the requirements of aerospace standard AS9120 & 9100 and maintain a list of Approved Suppliers. Only approved suppliers shall be selected for the placement of Purchase Orders. Suppliers must demonstrate they have appropriate certification for the product/service they provide. Typically, AS9100, AS9120 or ISO9001 being the minimum requirements unless otherwise specified for appropriate ad-hoc purchases (typically consumables or when specifically specified by a client). Certification must be with a certified organisation recognised within the United Kingdom (E.g. UKAS)
  2. SUPPLIER ONGOING APPROVAL: - NYK-CS must be advised of any changes to scope, suspension or renewal of accreditation status certificates.
  3. TRACEABILITY: - Goods supplied to NYK-CS shall be clearly identified and traceable to their origin: i.e. OEM, Date of manufacture, LOT or Batch number. Release documentation shall clearly show the trace. The Supplier shall maintain records as required for the specified retention period.
  4. ACCESS: - NYK-CS or its representative shall have reasonable rights of access/audit to its Suppliers and any Sub-Tier. Access to Governmental or Regulatory authorities is mandatory.
  5. PURCHASING: - Suppliers shall be responsible for adhering to all Terms and Conditions of the Purchase Order including end user specific requirements.

Acceptance of our Purchase Order must be advised within 48 hours, otherwise the Order shall be deemed as accepted in full by default.

The Supplier shall accept full responsibility for the goods being supplied and flowing down the supply chain any specific requirements as appropriate.

All orders shall be covered by the requirements of REACH, Mineral Conflict Status and ITAR regulations as appropriate.

The Supplier shall verify correct revision status details are held for parts supplied against drawing.

The Supplier shall supply a C of C with all goods which shall include details of NYK-CS Purchase Order Number, Part Number, Issue, LOT, Health & Safety Data Sheets, Test Results, Full traceability to the OEM shall be evident and copies of manufacturers records be available or supplied with the goods if requested.

The Supplier shall retain copies of Release Documents for a minimum of 20 years.

The supplier shall notify the customer in the event of an equivalent or alternative part being considered and must be agreed in advance by the customer as to acceptability.

NYK-CS shall immediately quarantine any parts where there is a risk of counterfeit or bogus having been supplied. NYK-CS reserve the right to escalate potential counterfeit or bogus part delivery to the relevant authorities (E.G. CAA). All such parts shall be defaced to prevent any future risk of entry into the industry. A single occurrence will result in removal of the supplier from NYK-CS Approved Supplier List

NYK-CS operate a Supplier Scorecard feedback scheme for specific suppliers. The Supplier shall identify the results and cause of any poor performance and take appropriate action to improve. Failure to achieve improvement may result in removal from the Approved Supplier List.

  1. DELIVERY: - Goods should be delivered on the due date specified. We shall however accept delivery a maximum of 3 days early but 0 days late.  NYK monitor supplier performance for on time delivery and quality as a minimum. Failure of a Supplier to perform may result in future business being withheld and their status on our Approved Supplier database being reviewed and possibly removed.

The supplier shall be pro-active in processing the order and shall advise NYK-CS immediately any issues that could effect on time in full delivery.

  1. PRODUCT QUALITY: - Goods shall be delivered in new/mint condition fully in accordance with NYK-CS Purchase Order and requirements of these terms and conditions. The Supplier shall be responsible goods whilst in transit to NYK-CS. The goods shall be properly packaged and secured in such a manner as to enable them to reach their destination in good condition. Staples shall NOT be used and packaging shall be appropriate to prevent FOD.

Goods found not to be in conformance shall be notified to the Supplier who shall be responsible for its replacement/credit and costs associated.

NYK-CS shall require details of corrective, preventive action and root cause of defective goods, typically an 8D report or similar shall be required with 7 working days.

The Supplier shall immediately notify NYK-CS of any product Quality Alerts, Recall or Airworthiness Issues. Full details of parts, delivery dates and batch numbers shall be provided. Furthermore, occurrence of test, measuring equipment errors shall be advised.

  1. FORCE MAJEURE: - There shall be no liability in contract, tort or otherwise for any loss whatsoever, including consequential  loss arising as a result of manufacture or delivery of all or some of the goods being delayed or prevented by circumstances outside the Company reasonable control, including delays due to strike, lockouts, war, riot, fire, flood, Government intervention, Act of God or accident . The supplier shall use all reasonable endeavours to mitigate the effect of a Force Majeure Event on the performance of its obligations.
  2. INDEMNITY:- The supplier shall keep NYK-CS and its clients indemnified against all liabilities, costs, expenses, damages and losses including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties including Cost of Non Quality and all other reasonable expenses as a result of or in connection with any claim made against the customer for actual or alleged infringement of a third parties intellectual property rights arising out of, or in connection with the manufacturer, supply or use of the goods or service.

The suppler shall indemnity the company against any claim by a third party for death, personal injury or damage to property arising out of or in connection with defects of goods to the extent that the defects in the goods are attributable to the acts or omissions of the supplier, its employees, agents or subcontractors.

Kevin Wells. CEO July2017 Issue 1

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